Wilderness Resort Honors 4 Employees For Exemplary Customer Service
WISCONSIN DELLS, Wis. - The owners of Wilderness Resort understand that in order to remain a tourism and hospitality leader in Wisconsin Dells, the resort must make providing outstanding customer service part of its daily mission. Because of this, they believe strongly in the two employee recognition programs they have in place to reward their top managers and staff for going the extra mile to ensure guest satisfaction.
According to Joe Eck, general manager for Wilderness Resort, "There is no doubt that our guests love our property's amenities but if they don't receive the customer service they expect, you can be sure they won't be returning for a second visit. It's the little things our employees do to make a guest feel special that turn them into brand-loyal customers."
The Wilderness recently named Eric Borota its "2014 Manager of the Year" and Peggy Russell "2014 Employee of the Year" for their outstanding work and commitment to the resort. Besides receiving companywide recognition, both Borota and Russell received a voucher for a vacation from select destinations in the United States and abroad, as well as $1,000 spending money as a thank you for a job beyond well done.
For providing outstanding service to guests and potentials guests, Pat Steiner was named "2014 Customer Service Manager of the Year" and Jamie Brumgard was named "2014 Customer Service Employee of the Year". Each received $500 as part of their recognition.
Borota has been with the resort since 2000, and has served as food and beverage manager since 2006. In this position, he oversees four restaurants, ten food & beverage outlets, and four coffee shops with over 100 staff members. He lives with his wife, Andrea and two children in Baraboo.
Russell has been with the resort since 2010. She works in the accounting department where she assists with personnel matters, conducts various audit and reconciliation processes, and files state and municipal sales and room tax returns. She is a member of the Wisconsin Towns Association, and currently lives in the Town of Oxford with her husband Brian where she also serves as the town's treasurer.
Steiner has been with the resort since 2004, and has been serving as a reservations manager since November 2013. In this role, he oversees the call center at Wilderness Resort, ensures all calls are routed properly, and monitors and adjusts rates as needed based upon occupancy. He resides in Wisconsin Dells.
Brumgard works in a guest services, and is responsible for checking guests in and answering phones. She has been with the resort since 2014 and resides with her family in Baraboo.
The Wilderness Resort consists of over 600 wooded acres in Wisconsin Dells and is home to Wilderness Hotel & Golf Resort, which features 444 guest rooms, 40 Vacation Villas, 76 Frontier Condominiums and 35 cabins. It is also home to Wilderness on the Lake which features 108 luxurious two and three bedroom condominium units overlooking Lake Delton; and Glacier Canyon Lodge, which features 460 upscale condominium units.
Combined, these three properties offer four indoor and four outdoor waterparks that total nearly 500,000 square feet - that's over 12 football fields of extreme water fun! The Resort is also home to Wild Rock Golf Club; The Woods 9-Hole Executive Course; Dodge 'Em City; Timberland Play Park, a 35,000 square-foot, four story adventure with ball blasters, slides and crawl spaces; the OK Corral Lazer Tag Arena; Marshall Training Lazer Maze; The Wild Abyss and Wild Buccaneer indoor 3-D black light mini golf courses; bumper boats; indoor and outdoor go-karts and kiddy-karts; Wisconsin's first canopy zip line tour; Northern Lights Sky Ropes Course and outdoor Jurassic mini golf.
For more information on the resort or for reservations, visit their web site at www.wildernessresort.com or call 1-800-867-WILD (9453).
According to Joe Eck, general manager for Wilderness Resort, "There is no doubt that our guests love our property's amenities but if they don't receive the customer service they expect, you can be sure they won't be returning for a second visit. It's the little things our employees do to make a guest feel special that turn them into brand-loyal customers."
The Wilderness recently named Eric Borota its "2014 Manager of the Year" and Peggy Russell "2014 Employee of the Year" for their outstanding work and commitment to the resort. Besides receiving companywide recognition, both Borota and Russell received a voucher for a vacation from select destinations in the United States and abroad, as well as $1,000 spending money as a thank you for a job beyond well done.
For providing outstanding service to guests and potentials guests, Pat Steiner was named "2014 Customer Service Manager of the Year" and Jamie Brumgard was named "2014 Customer Service Employee of the Year". Each received $500 as part of their recognition.
Borota has been with the resort since 2000, and has served as food and beverage manager since 2006. In this position, he oversees four restaurants, ten food & beverage outlets, and four coffee shops with over 100 staff members. He lives with his wife, Andrea and two children in Baraboo.
Russell has been with the resort since 2010. She works in the accounting department where she assists with personnel matters, conducts various audit and reconciliation processes, and files state and municipal sales and room tax returns. She is a member of the Wisconsin Towns Association, and currently lives in the Town of Oxford with her husband Brian where she also serves as the town's treasurer.
Steiner has been with the resort since 2004, and has been serving as a reservations manager since November 2013. In this role, he oversees the call center at Wilderness Resort, ensures all calls are routed properly, and monitors and adjusts rates as needed based upon occupancy. He resides in Wisconsin Dells.
Brumgard works in a guest services, and is responsible for checking guests in and answering phones. She has been with the resort since 2014 and resides with her family in Baraboo.
The Wilderness Resort consists of over 600 wooded acres in Wisconsin Dells and is home to Wilderness Hotel & Golf Resort, which features 444 guest rooms, 40 Vacation Villas, 76 Frontier Condominiums and 35 cabins. It is also home to Wilderness on the Lake which features 108 luxurious two and three bedroom condominium units overlooking Lake Delton; and Glacier Canyon Lodge, which features 460 upscale condominium units.
Combined, these three properties offer four indoor and four outdoor waterparks that total nearly 500,000 square feet - that's over 12 football fields of extreme water fun! The Resort is also home to Wild Rock Golf Club; The Woods 9-Hole Executive Course; Dodge 'Em City; Timberland Play Park, a 35,000 square-foot, four story adventure with ball blasters, slides and crawl spaces; the OK Corral Lazer Tag Arena; Marshall Training Lazer Maze; The Wild Abyss and Wild Buccaneer indoor 3-D black light mini golf courses; bumper boats; indoor and outdoor go-karts and kiddy-karts; Wisconsin's first canopy zip line tour; Northern Lights Sky Ropes Course and outdoor Jurassic mini golf.
For more information on the resort or for reservations, visit their web site at www.wildernessresort.com or call 1-800-867-WILD (9453).
